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Delivery Policy

Thank you for visiting and shopping at TheDragonflyCentral.com. Following are the terms and conditions that constitute our Delivery Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.


Shipping rates & delivery estimates


Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

E-Packet USA Shipping

15-21 business days

$4.95

E-Packet International Shipping
15-21 business days
$4.95

 

Delivery delays can occasionally occur. All product pages have the delivery times so please check that notice before making a purchase on our store.

Shipment to P.O. boxes or APO/FPO addresses

TheDragonflyCentral.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 1-2 days. Within the first 2 days your order might display a message of "Status not available" in the USPS.com website. So please allow this 1-2 day timeframe for the information to be updated in the system.

 

Customs, Duties and Taxes

TheDragonflyCentral.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

TheDragonflyCentral.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.